Billing Policy

1. Payment Methods

We accept the following payment methods for subscriptions and wallet funding:

• • Bank Transfer (GTBank, Zenith, UBA, First Bank, etc.)
• • Debit/Credit Cards (Visa, Mastercard, Verve)
• • Mobile Money (OPay, PalmPay, MTN MoMo)
• • USSD Codes

2. Subscription Plans

3. Wallet Funding

Your Farmers Marketplace wallet can be funded for:

• • Purchasing products from other sellers
• • Paying for subscription plans
• • Promoting your listings

Wallet funds are non-refundable but can be used for any platform service.

4. Refund Policy

• • Subscription fees: Non-refundable after activation
• • Wallet funds: Non-refundable, transferable within platform only
• • Product purchases: Refunds handled between buyer and seller per our Terms of Service
• • Technical errors: Full refund if platform error prevents service delivery

5. Billing Disputes

If you believe you've been charged incorrectly:

1. Contact our support team within 7 days of the charge
2. Provide transaction ID and details of the issue
3. Our team will investigate within 3-5 business days
4. Valid disputes will be resolved with refund or credit

6. Contact Billing Support